Quality Policy

At BOTECH Fraud Prevention & Intelligence (hereinafter BOTECH), we work according to Quality standards, which allow us to offer our clients an integrated, personalized service with a high level of professionalism focused on "CYBERSECURITY SERVICES", maintaining the principle of establishing relationships based on trust and the continuous creation of value among employees, clients, suppliers, and other stakeholders in society.

Our purpose is to ensure an appropriate service that meets the client's needs, anticipating the evolution of the global market and defining competitive prices with the best product and service quality.

As a result of the above, BOTECH commits to the following:

• Maintaining necessary communication channels with clients and other stakeholders to detect their current and future needs, in order to ensure their satisfaction with the fulfillment of their requirements and expectations.
• Training and raising awareness of all individuals involved in the development of our processes, with the aim of improving them and promoting participatory Quality management.
• Retention of talent and acquisition of expert profiles that contribute to strengthening the goal of continuously improving our most important asset: our team.
• Compliance with the legislation in the development of our activities, as well as other requirements subscribed to by our clients and stakeholders.
• Continuous improvement of the effectiveness of the Quality Management System by implementing measurement and monitoring systems for the services provided to our clients, as well as the Quality objectives.
• Continuously seeking full customer satisfaction.
• Ensuring business continuity by developing continuity plans in accordance with recognized methodologies.
• Performing and periodically reviewing a risk analysis based on recognized methods that allow us to establish the level of information security and minimize risks through the development of specific policies, technical solutions, and contractual agreements with specialized organizations.
• Commitment to providing information to stakeholders.
• Selection of suppliers and subcontractors based on quality criteria.

The design, implementation, and maintenance of the QMS will be supported by the results of a continuous risk analysis and management process from which actions will be derived within the scope of its system.

To achieve the objectives outlined, the team at BOTECH is committed to carrying out their work at all times in accordance with the client's requirements and based on the guidelines stated in this Policy, with Management providing the necessary resources.